How fast is my order processed?Items in stock are shipped the same day if the order is received by 2pm EST. Depending on your Continental USA location, you should get your order in 2 to 3 days. Holiday shipping pressure may cause delays, call or e-mail us if you have any concerns.
What if my item isn't in stock?Generally speaking, you will receive an order that is not in stock in 5 to 10 business days, but 3 days is the average delivery time.
How is my order shippedOur first choice for shipping is USPS Priority mail. If your entire order weighs less than a pound, it will be shipped first class mail. Unless specified, we reserve the right to choose alternate methods of shipping. If the item is drop shipped from the manufacturer, UPS or DHL are used. If you want your order shipped differently call us at 1-877-477-FLAG or email us at
usaflags@mac.com Overnight, Express and Priority shipping is available by phoning in your order and having your credit card information handy.
Can you ship outside the Continental United States?Yes we can. Just call us at us at 1-877-477-FLAG or email us at
usaflags@mac.com for more information.
Is my purchase guaranteed?Yes. All of our merchandise is 100% satisfaction guaranteed. However, we cannot be responsible for wear and tear of a flag due to exposure to the elements, heat, cold, wind, rain, etc. We sell the very best quality flags made in the US, but leaving them outside day in and day out is hard work for a flag. Many of our flags do come with a color fade guarantee for 1 year but there is no guarantee on tattering over a period of time. If there is an obvious defect with a flag (rare) then by all means we will replace it.
What if I don't like the item I receive?Just ship the unused item in the original packaging it came in back to us, and after we verify it is in original condition we will refund your money ASAP.
What forms of payment do you accept?MasterCard, Visa, American Express, Discover and PayPal E-checks for online purchases. We accept business/personal checks and money orders on phone or mail in orders. Click Here for a mail in form. We also accept Purchase Orders from Educational, Government and Business accounts. Organizations using PO's will be charged a shipping and handling fee and will not be able to use our Free Shipping offer.
Is it safe to use my credit card online?Yes it is at this website. We use the World's largest processor of online payments which is PayPal™. PayPal™ is owned by eBay™ Corporation [ NASDAQ NM: EBAY ] and is a financially solid company. Over 30 million people world-wide use and trust PayPal to handle their online transactions. When you are transferred to make your purchase you will see in your address bar at the top of the new webpage the letters https: instead of http: and you will see a padlock at the bottom of your webpage. The extra "s" behind the http and the padlock icon means that it is a secure connection that is encrypted for safe usage. Never place your personal information on a webpage that doesn't have the https: heading or the padlock icon.
What will this order look like on my credit card statement?This credit card transaction will appear on your bill as:
"PAYPAL *USA Flags and Flagpoles, LLC"
How do I check the status of my order?Simply email us at usaflags@mac.com or call us at 1 877-477-FLAG, we generally will send you an email when we are printing the shipping label which will include the delivery confirmation number. Since we use usps it is not a tracking number, but a confirmation number, you will still normally be able to tell which usps hub the shipment has traveled through.
Do you offer price guarantees?No we do not. If we offered lower grade products for sale we would most likely be able to do that. We would rather offer you a 100% satisfaction guarantee and supply the best products you can purchase at competitive prices.
